LUMEDX Cloud Customers
The HealthView Analytics platform is built exclusively on Microsoft Azure. For specific security, privacy, and compliance details on the Azure platform, please visit here.
LUMEDX uses the highest quality cloud providers, which include data centers with SOC 2 Type 2 certification that are guarded and monitored 24/7, with intrusion detection and video surveillance. Data is encrypted both at rest and during transit, using the highest encryption standards. Internally, our processes include vulnerability testing, extensive team training, employee background checks, a data loss prevention program, and anti-phishing training.
Permissions are reset for inactive accounts, all activity is tracked in audit logs, and IP whitelisting is enabled (for HealthView Analytics users in Q4 2019). Multi-factor authentication is established for all LUMEDX employees. A SIEM is employed to monitor for suspicious activity.
Automatic failover is established for HealthView Analytics users. Disaster recovery plans are created, reviewed, and tested quarterly. Customer support is handled by multiple teams, divided into zones, to ensure continuity and minimize single points of failure.