Barbara O’Brien is a Product Education Trainer at LUMEDX. She also is the voice behind the demos of LUMEDX’s free e-learning materials, which consist of step-by-step lessons, video demos, PDF guides, and task simulations that can be accessed 24/7.
What do you do at LUMEDX?
I work as a LUMEDX software product education trainer and conduct on-site instruction in Bellevue, on-site training at hospitals, and webinar classes. I started out in the Training department 10 years ago as a Documentation Writer, and I plan to stay here. Within six months of starting, I moved from being a writer to a trainer. Amazingly, I love what I do now just as much as I did when I first started. The job changes, but so do I.
I work with two other long-term employees. Even though I’ve been here for 10 years, I still find that my colleagues are great mentors and have helped me grow in my career. At work, I always try to represent the company in the most positive and professional manner possible. If I didn’t, my mom would yell at me!
What have you learned from working with our clients?
In working with our clients, I’ve learned that training is not a one-way street. We’re all students. I have never taught a class where I haven’t learned something from a student. After each class, I’m a little smarter. With any luck, the students are too!
What is your favorite part of working with our clients?
I love helping clinical staff make improvements that save lives.
I also like the challenge of working with software. Software is like anything else in life – you have to understand it to love it. And to understand it, you have to spend time with it. It’s incredibly fun and gratifying to get our customers to the point where they love the software and completely understand it.
How has your experience working at LUMEDX changed over the years?
There have been a couple ways in which my experience has changed over the years:
Ten years ago, I was a young and naïve trainer. I thought that when you taught, you used an agenda, went through all the topics, and called it a day. Students would either get it or not. Now, I know that people learn in different ways. It’s my job to teach and to help our clients succeed. If someone doesn’t understand at first, it’s my responsibility to come at the subject from a different angle until they grasp the concept.
I’ve heard people say that you know you’ve fully comprehended a subject when you can teach it to your grandmother. Over the years, I’ve learned that it’s not just important to teach students how to follow steps – they need to be able to understand the steps well enough to teach them to someone else. Now I try to always incorporate a “why” element into every subject that I teach. Asking why you’re doing something helps students achieve fuller comprehension.
Are there any aspects of your job that have surprised you?
Yes! After 10 years at a job, I thought I’d get bored. I’m not at all. I don’t think monotony will ever arrive, since every day brings something new. I learn new things daily, whether it’s a technical skill, a clinical aspect, or even a valuable life lesson – it doesn’t matter.
I’ve learned that I need to be receptive to learning something every day – and that learning is exciting. My hope is to impart some of what I learn to my students in a way that keeps them as excited about learning as I am!