March 18, 2020
Dear Valued LUMEDX Customers,
As a leading healthcare organization in your community, we know you're fully engaged in preparations to protect your patients, employees, and community from the COVID-19 pandemic.
I'm writing to let you know that LUMEDX is 100% committed to assisting you in that effort in any way we can. We moved quickly to minimize any exposure for our employees, and we have done so without the need to curtail any normal business operations. Technical Support, Deployment Services, Engineering, Sales, HR, IT, and Finance remain fully staffed, working our normal business hours to provide you with any required services.
For thirty years, we've joined with our provider organizations in gathering and analyzing data to support better care in cardiovascular medicine. We now stand ready to offer you a variety of no-cost services that might help make your job easier in this crisis. Please let us know if there's a way we can help with database troubleshooting and performance, data analytics, registry compliance, or submissions. We will do our best to accommodate reasonable requests for assistance. We are thankful for the partnership we've enjoyed with your organization over the years and look forward to working through this difficult situation together. You may contact Bill Gazda, Vice President, Client Services and Satisfaction, with any questions or concerns you have.
Please don't hesitate to let us know how we can help.