	Site Map

LUMEDX Client Services: Implementation Services

LUMEDX's software implementation packages include the professional services of formally trained Project Managers and Implementation Managers. Implementations will be conducted in accordance with Project Management Methodology of the Project Management Institute (PMI).

The LUMEDX Implementation Service includes (at a minimum for all licenses):

Five phases to the methodology: Project Initiation, Project Planning, Project Execution, Project Controlling and Project Completion. The project management process begins during Project Initiation and Planning when each LUMEDX team member makes a personal commitment to deliver a specific and measurable "deliverable" to the project within a particular quality, cost and scheduled work plan.

In a typical project timeline, the LUMEDX Project Director will supervise the client project plan and signoff plan and supervise the implementation until the client "goes live" with their Apollo Advance system. During the implementation phase, a LUMEDX Implementation Manager shall work directly with the client and focus on the install and any custom issues.

Various facets of Apollo Advance and Toolkit training will be conducted at LUMEDX's Research, Development and Training facilities in Bellevue, Washington. Once the client is working with a live Apollo Advance system, the LUMEDX Account Manager takes over and---with the help of the 24-hour Technical Support Team---guides the client through all troubleshooting, post-implementation support and coordinates any necessary data conversions.

The project management process ends when the client "signs off" the delivery from the LUMEDX project manager. Between those times, our proven methodologies ensure that neither budgets, timelines or resources are exceeded. The goal is simply to exceed client expectations and deliver the strongest Apollo Advance solution to their business and clinical information needs.

Professionally Project Managed Implementation
Total project planning services with timelines, milestones, deliverables, and reporting
Advanced and on-site planning and technical interfacing with client project team during entire implementation plan life cycle
Development, presentation, and sign-off of a comprehensive formal project plan document prior to project start
Bi-lateral milestone sign-offs for implementation processes and full verification of operability after installation
Software Load
Backup software to network location
Installation of Apollo Advance database and modules on server
Apollo Advance installation training for client on the client's workstations
Provide client with basic System Administrator training
Apollo Advance core database training
Validation of workstation setup
Provide basic training to super-users
Provide System Administrator training (up to 2 sessions)
Certify customer's ability to provide end-user training
Customizations

Interface Implementation:

(For individual interface; some software licenses require additional implementation packages)

LUMEDX interface implementations include:

Installation of interface on Interface Workstation (LUMEDX can also provide workstations hardware for additional fees)
Configure interface to receive or send data
Test interface for functionality
Demonstrate maintenance functions and train user to maintain interface
Train user to write custom parser rules or mappings (additional parser rule and mapping services are available)

Note: The client is responsible for ensuring network connectivity between the Apollo Advance system and all required third-party systems.