A Technology Recipe for Service Line Excellence

by Gus Gilbertson

In November, LUMEDX Business Analyst Gus Gilbertson spoke at the HIMSS NW Technology and Education Conference in Bellevue, Washington. Here, he shares some tips from his presentation about how healthcare providers can best leverage their technology investments in order to achieve service line excellence.

Read on for tips and watch the full presentation here.

To achieve service line excellence, top heart hospitals need access to a broad set of information that will allow them to monitor and act on performance metrics in real-time. Hospitals can manage and transform both clinical and business performance by leveraging analytics, which allows them to understand their data, make changes, and achieve collaborative improvement over time. 

In my experience, a key part of achieving excellence depends on making the most out of your hospital’s technology. Below, I’ve outlined step-by-step recommendations for cardiology departments seeking to optimize their overall performance. 

1. Start with flexible data architecture.

2. Use workflow management tools and interfaces to integrate your data. By integrating your data, you achieve comprehensive control over your cardiovascular service line’s information, increased data integrity, and more streamlined workflow.

3. Integrate benchmarking statistics. Combining benchmarking statistics and your reporting processes allows management to better track and manage your hospital’s performance goals. I also recommend using color-coded performance statistics in order to save valuable time and make it easier to understand your data.

Color-coded markers in the HealthView Analytics Service Line Dashboard enable users to understand performance at-a-glance.

4. Provide stakeholders with analytics tools. Using sophisticated analytics allows you to set and track objectives, identify trends and root causes, improve patient care, and better understand your hospital’s performance.

Above all, I recommend collaborating with stakeholders. Only in taking the time to communicate about performance will you find yourself on the path to excellence.

View the rest of the presentation here.

We’d like to hear from you! How else can cardiovascular service lines improve their overall performance? Let us know in the comments below.

Thursday, February 05, 2015 9:58:00 AM Categories: analytics healthcare analytics HIT Lumedx LUMEDX Consulting Group video

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